Sony Vaio VPCEH36EG Manual de Usario

Sony Computadora portátil Vaio VPCEH36EG

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Recovery,

Backup and

Troubleshooting

Guide

See the back side.

Printed in China

Introduction

It may take some time to display the current

status of the procedure.

Do not eject or disconnect the media while

creating Recovery Media, as doing so may result

in a failure of the process.

Keep the Recovery Media in a secure place.

You may not be able to create Recovery Media

with a USB flash drive depending on the drive

you use. See the help file included with

VAIO Care for more information.

To recover from the

recovery area

1 Press the button while your computer ASSIST

is off to launch VAIO Care Rescue.

If the language selection window appears,

select your desired language and click .OK

2 Click .Start recovery wizard

To perform the custom recovery, select Tools

and click Start advanced recovery wizard.

3 Follow the on-screen instructions.

Creating Recovery Media Recovering your computer

To recover from

Recovery Media

1 If you recover your computer from Recovery

Media (optical discs) on the model without a

built-in optical disc drive, connect an external

optical disc drive (not supplied) or the

Docking Station with a built-in optical disc

drive (supplied with selected models) to the

computer and to an AC power source.

2 Insert the disc into the optical disc drive or

connect the USB flash drive to the USB port

on the computer while the computer is in

Normal mode.

3 Turn off the computer and turn it on once

again.

4 If you are using the external optical disc drive

or USB flash drive, press the key F11

repeatedly until the VAIO logo disappears.

The Windows Boot Manager screen is

displayed.

5 Press the or key to select  

Start VAIO Care Rescue Enter and press the

key.

If the language selection window appears,

select your desired language and click .OK

6 Select Start recovery wizard.

To perform the custom recovery, select Tools

and click Start advanced recovery wizard.

7 Follow the on-screen instructions.

To restore your computer back to its original factory condition, follow one of the recovery methods

below.

Recovering your computer will delete all the data on the built-in storage device.

About recovery

What is recovery?

Recovery is the process of restoring your

computer back to its original factory condition.

There are two ways to recover your computer:

From Recovery Media

From the recovery area

When do I have to perform

recovery?

If your computer has been unstable

If your computer has been infected with a

computer virus

If your computer is experiencing problems

which cannot be solved through

troubleshooting

If you have formatted the C: drive by mistake

Which software should I use to

maintain and recover my

computer?

Use the following software.

VAIO Care

Creating Recovery Media

Checking your computer hardware

VAIO Care Rescue

Rescuing (backing up) your data

Recovering your computer

Erasing all the data on your built-in storage

device

See the help file included with VAIO Care and

VAIO Care Rescue for more information.

What is a recovery area?

The recovery area on the built-in storage device

contains data for system and application

recovery. Typically, you cannot modify or delete

data in this area, however, there is commercially

available software designed for this purpose.

Why do I have to create Recovery

Media?

Recovery Media are used to restore your

computer back to its original factory condition.

If Windows does not start and you have deleted

the recovery area, you will need the Recovery

Media to perform recovery. Create the Recovery

Media immediately after the computer is ready

for use.

About backup

What is a backup process?

The backup process creates a backup copy of

your data stored on the built-in storage device

and saves it to another location.

Why do I have to back up my data?

Due to unexpected events or computer viruses,

you might lose various data stored on your built-

in storage device. To restore the lost data, its

backup copy is needed.

It is strongly recommended that you back up

your data regularly.

You cannot use Blu-ray Disc™ media,

DVD-RAM, CD-R, and CD-RW discs as

Recovery Media.

You can use optical discs and a USB flash drive as

Recovery Media. However, it is recommended

that you use optical discs, such as DVD-R, since

you may accidentally delete the data on the USB

flash drive.

The number of necessary discs, the types of

media you can use, and the capacity of the USB

flash drive you need will be displayed during the

Recovery Media creation process.

1 Connect your computer to the Internet,

download and install the latest updates using

VAIO Update.

2 If you create Recovery Media (optical discs) on

the model without a built-in optical disc drive,

connect an external optical disc drive (not

supplied) or the Docking Station with a

built-in optical disc drive (supplied with

selected models) to the computer and to an

AC power source.

3 Click , Start All Programs VAIO Care, and .

If the User Account Control window appears,

click Yes.

If you are currently logged onto your

computer as a standard user, you may be

prompted to enter an administrator name

and a password.

4 Click Advanced Tools Restore and recovery, ,

and Create Recovery Media.

5 Read the on-screen instructions carefully, and

then click .Next

6 Follow the on-screen instructions.

4-297-901- (1) 11

I cannot recover from the recovery

area

Recover your computer from Recovery Media if

you have used software to modify the recovery

area, installed a different operating system from

the preinstalled one, or formatted the built-in

storage device without using VAIO Care Rescue.

I cannot create Recovery Media

Try the suggestions below:

1 Restart your computer. And then, try to

create Recovery Media again.

2 Download and install the latest updates

using VAIO Update.

Try other reliable media.

I cannot complete the recovery

process

Disconnect all unnecessary external devices

from your computer.

Try the suggestions below:

Check the condition of Recovery Media. If

you are using optical discs, check the discs

for dirt or damage. If the discs are not

clean, clean them and try recovering your

computer again.

If you cannot recover your computer from

the recovery area, restart the computer

and recover the computer from the

recovery area again, or use Recovery

Media.

If you cannot recover your computer using

the USB flash drive, connect the drive to

another USB port on the computer and try

recovering the computer again.

If the problem persists, visit the VAIO online

support web site for further assistance.

My computer does not start

When using your computer for the first time,

make sure the computer is plugged into an

AC power source. At the time of delivery, the

power button or the power switch is disabled

until the computer is plugged into an AC

power source.

Make sure your computer is securely plugged

into a power source and turned on and the

power indicator light is lit.

Make sure the battery pack is installed

properly and charged.

Disconnect all connected USB devices (if any),

and then restart your computer.

Remove all extra memory modules you may

have installed since purchase, and then restart

your computer.

If your computer is plugged into a power strip

or an uninterruptible power supply (UPS),

make sure the power strip or UPS is plugged

into a power source and turned on.

Unplug the power cord or the AC adapter, and

remove the battery pack. Wait three to five

minutes. Reinstall the battery pack, plug the

power cord or the AC adapter, and then turn

on your computer.

Condensation may cause your computer to

malfunction. If this occurs, do not use the

computer for at least one hour.

Check that you are using the supplied Sony

power cord or AC adapter.

If you are using an external display, make sure

it is plugged into a power source and turned

on.

A message appears notifying of

either incompatibility or improper

installation of the battery pack and

my computer then enters

Hibernate mode

See the answers for "The charge indicator light is

blinking fast and my computer does not start."

Windows does not accept my

password and returns the message:

Enter Onetime Password

If you enter a wrong power-on password three

times consecutively, the

Enter Onetime Password message appears and

Windows will not start. Press and hold the power

button or slide and hold the power switch for

more than four seconds to check that the power

indicator light turns off. Wait for 10 to 15 seconds,

then restart your computer and enter the correct

password.

The password is case sensitive, so be sure to

check letters for the current case before you

enter the password.

I cannot remember the power-on

password

If you have forgotten the power-on password,

contact an authorized Sony service/support

center.

A reset fee will be charged.

The green power indicator light

turns on but my screen remains

blank

Press the Alt+F4 keys several times to close

the application window. An application error

may have occurred.

Press the Ctrl+Alt+Delete keys and click the

arrow next to the button Shut down

and .Restart

Press and hold the power button or slide and

hold the power switch for more than four

seconds to shut down your computer.

Unplug the power cord or the AC adapter, and

leave the computer for about five minutes.

Then plug the power cord or the AC adapter,

and turn on the computer again.

Turning off your computer with the

Ctrl+Alt+Delete keys, the power switch, or

the power button may cause loss of unsaved

data.

The charge indicator light is

blinking fast and my computer

does not start

This problem could be due to the battery pack

not being installed properly. To solve this

problem, turn off your computer and remove

the battery pack. Then reinstall the battery

pack to the computer. For details, see the on-

screen .User Guide

If the problem persists, it means the installed

battery pack is not compatible.

Remove the battery pack and contact an

authorized Sony service/support center. To

find the nearest center or agent, see the on-

screen .User Guide

Backing up and restoring your data

Common problemsTo back up and restore

your data when you can

start Windows

If you can start Windows, back up and restore

your data with the Windows feature. To use the

features, click , Start Control Panel,

System and Security Backup and Restore, and .

To back up and restore

your data when you

cannot start Windows

When you cannot start Windows, back up your

data with VAIO Care Rescue.

To restore files which have been backed up by

VAIO Care Rescue VAIO Data Restore Tool, use .

Restoring your data

using a restore point

A restore point enables you to restore your

computer system files to the previous state when

the restore point was created. Typically, a restore

point is created automatically, for example when

you install a software driver. However, we

recommend that you create the restore point

manually on the Control Panel window before

installing any software or software drivers on

your computer.

To restore system files using the

restore point when you cannot

start Windows

1 Follow steps 1 to 4 in "To recover from

Recovery Media" of

Recovering your computer on the front side.

2 Press the or key to select  

Repair Windows 7 and press the key.Enter

3 Select a keyboard layout and click .Next

If the appropriate keyboard layout is not

selected, you may not be able to enter the

password correctly.

4 Select your operating system and click .Next

Back up your files with if you Rescue Data

have changed the files after you backed up

them using the Windows backup feature.

5 Click System Restore.

The System Restore window appears.

6 In the window, click Recovery

Open System Restore.

7 If the Choose a different restore point

option is displayed in the System Restore

window, select it and click . Next

If not, click .Next

8 Select a restore point and click .Next

9 Click to confirm the restore point. Finish

Restart your computer if the window prompts

you to restart the computer.

Troubleshooting

Recovery problems

If you have any problem operating

your computer

Try these suggestions before contacting an

authorized Sony service/support center or your

local Sony dealer directly.

Read the troubleshooting information in this

section or the on-screen .User Guide

Press the button while your computer ASSIST

is on to launch VAIO Care and perform

necessary operations.

Visit the VAIO online support web site.

How can I create a hard disk

partition?

1 Click , Start Control Panel,

System and Security, and

Create and format hard disk partitions

under Administrative Tools.

If the User Account Control window appears,

click Yes.

If you are currently logged onto your

computer as a standard user, you may be

prompted to enter an administrator name and

password.

2 Right-click the C: drive and select

Shrink Volume.

3 Enter the size of the partition to be created in

Enter the amount of space to shrink in MB

and click .Shrink

4 Right-click and select Unallocated

New Simple Volume.

5 Follow the on-screen instructions.

Especificaciones del producto

Marca:	Sony
Categoría:	Computadora portátil
Modelo:	Vaio VPCEH36EG
Color del producto:	Zwart, zilver
Peso.:	2260 g
Ancho:	375 mm
Profundidad:	256 mm
Altura:	22.8 mm
Manual de usuario:	Ja
Bluetooth:	Ja
Diagonal de la pantalla:	15.6 "
Resolución:	1366 x 768 Pixels
Pantalla táctil:	Ja
Relación de aspecto original:	16:9
Frecuencia del procesador:	2.4 GHz
Familia de procesadores:	Intel® Core™ i3
Modelo de procesador:	i3-4000M
Número de núcleos de procesador:	2
Estándares wifi:	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Versión Bluetooth:	4.0
factor vorm:	Clamshell
Incluye sistema operativo:	Windows 8 Pro
red LAN:	Ja
Lector de tarjetas de memoria integrado:	Ja
Sistema de audio:	DTS Sound+
Litografía del procesador:	22 nm
Lector de huellas dactilares:	Ja
Guía de inicio rápido:	Ja
Incluye adaptador de CA:	Ja
País de origen:	China
luz de fondo LED:	Ja
Número de puertos USB 2.0:	2
Puerto(s) VGA (D-Sub):	1
Número de puertos HDMI:	1
Micrófono, entrada de línea:	Ja
Puerto DVI:	Nee
Número de puertos Ethernet LAN (RJ-45):	1
Opción de montaje de bloqueo de cable:	Ja
Número de altavoces incorporados:	2
Salidas de auriculares:	1
Adaptador de CA, alimentación:	90 W
tipo HD:	HD
Micrófono incorporado:	Ja
Memoria interna:	4 GB
Medios de almacenamiento:	HDD
Duración de la batería/duración de la batería:	- uur
Tipo de memoria interna:	DDR3-SDRAM
Certificados de sostenibilidad:	ENERGY STAR
LAN Ethernet, velocidades de transferencia de datos:	10,100,1000 Mbit/s
Pantalla inalámbrica Intel® (Intel® WiDi):	Ja
Número de puertos USB 3.2 Gen 1 (3.1 Gen 1) Tipo A:	2
Zócalo del procesador:	PGA946
paso a paso:	C0
Sistema de autobús:	5 GT/s
Hilos internos del procesador:	4
Versión de ranuras PCI Express:	2.0
Modos de funcionamiento del procesador:	64-bit
Caché del procesador:	3 MB
cruce:	100 °C
Tipo de autobús:	DMI
Configuraciones PCI Express:	1x16, 2x8, 1x8+2x4
Potencia de diseño térmico (TDP):	37 W
Procesador de nombre en clave:	Haswell
Número máximo de líneas PCI Express:	16
Tipo de caché del procesador:	Smart Cache
ECC soportado por el procesador:	Nee
Fabricante del procesador:	Intel
Arquitectura del sistema operativo:	64-bit
Memoria interna máxima:	16 GB
Capacidad total de almacenamiento:	500 GB
Tipo de unidad óptica:	DVD Super Multi DL
Adaptador de gráficos incorporado:	Ja
Adaptador de gráficos separado:	Ja
Adaptador de gráficos integrado familiar:	Intel® HD Graphics
Modelo de adaptador de gráficos integrado:	Intel® HD Graphics 4600
Adaptador gráfico integrado de frecuencia básica:	400 MHz
Frecuencia dinámica del adaptador gráfico integrado (máx.):	1100 MHz
ID del adaptador de gráficos integrado:	0x416
Adaptador de gráficos integrado de memoria máxima:	2 GB
Adaptador de gráficos integrado Versión DirectX:	11.1
Cámara frontal:	Ja
Teclado numérico:	Ja
Conjuntos de instrucciones soportados:	AVX 2.0, SSE4.1, SSE4.2
Tecnología Intel® Mi WiFi (Intel® MWT):	Nee
Tecnología de respuesta inteligente Intel®:	Nee
Tecnología Intel® Hyper Threading (tecnología Intel® HT):	Ja
Tecnología Intel® Turbo Boost:	Nee
Tecnología de vídeo Intel® Quick Sync:	Ja
Tecnología Intel® InTru™ 3D:	Ja
Tecnología Intel® Clear Video HD (Intel® CVT HD):	Nee
Intel® Insider™:	Ja
Acceso a la memoria Intel® Flex:	Nee
Nuevas instrucciones Intel® AES (Intel® AES-NI):	Nee
Tecnología Intel SpeedStep mejorada:	Ja
Ejecutar bit de desactivación:	Ja
Estados inactivos:	Ja
Tecnologías de monitoreo térmico:	Ja
Configuración de CPU (máx.):	1
Estado de parada mejorado Intel®:	Nee
Tecnología Intel® Clear Video para dispositivos móviles con Internet (Intel® CVT para MID):	Nee
Intel® VT-x con tablas de páginas extendidas (EPT):	Ja
Opciones integradas disponibles:	Nee
Ventaja Intel® para pequeñas empresas (Intel® SBA):	Nee
Clave segura Intel®:	Ja
Intel® 64:	Ja
Tecnología de virtualización Intel® para E/S dirigida (VT-d):	Nee
Tecnología Intel® Clear Video:	Nee
Tecnología de virtualización Intel® (VT-x):	Ja
Tamaño del paquete del procesador:	37.5 x 37.5 x 4.7 mm
Procesador libre de conflictos:	Ja
Tecnología Intel® de protección de identidad (Intel® IPT):	Ja
Versión de la tecnología de protección de identidad Intel®:	1.00
Versión de la tecnología Intel® Secure Key:	1.00
Procesador de identificación ARK:	75104
Tecnología de ejecución confiable Intel®:	Nee
El Intel® TSX:	Nee
Versión Intel® TSX-NI:	0.00
Tecnología antirrobo Intel® (Intel® AT):	Ja
Tecnología Intel® de inicio rápido:	Nee
Tecnología Intel® Smart Connect:	Nee
Conexión de estación base:	Nee
Ranura para tarjeta inteligente:	Nee
Código de procesador:	SR1HC
Modelo de adaptador de gráficos discretos:	AMD Radeon HD 8750M
Dispositivo señalador:	Touchpad
Memoria de velocidad de reloj:	1600 MHz
Diseño de memoria:	1 x 4 GB
Ranuras de memoria:	2x SO-DIMM
Área de imagen:	Mat
Teclado de tamaño completo:	Ja
placa base con chipset:	Intel® HM87
Tipo de memoria gráfica específica:	GDDR3
Memoria gráfica:	2 GB
El número de discos duros instalados.:	1
Capacidad del disco duro:	500 GB
Interfaz de disco duro:	SATA
Velocidad de rotación del disco duro:	5400 RPM
Teclado resistente a derrames:	Ja
Paridad del FSB:	Nee
Procesador de bus frontal:	- MHz
Conmutación basada en la demanda Intel®:	Nee
Tipo de puerto de carga:	DC-in ingang
Tipo CardBus Ranura PCMCIA:	Nee
Serie de procesadores:	Intel® Core™ i3-4000 Mobile Series
Ranura para tarjeta Express:	Nee
Salida S/PDIF:	Nee
Tecnología Intel® con capacidad de pantalla dual:	Nee
Tecnología Intel® IED:	Nee
Tecnología de almacenamiento rápido Intel®:	Nee
Acceso rápido a la memoria Intel®:	Nee
Caché inteligente Intel®:	Ja
Etiquetado de segmentos Intel®:	Enterprise, Professional
Audio de alta definición Intel® (Audio Intel® HD):	Nee
LuzScribe:	Nee
Wifi.:	Ja
Tipo-producto:	Notebook
Tecnología de almacenamiento en matriz Intel® (Intel® MST):	Nee
Tecnología de gestión activa Intel® (Intel® AMT):	Nee
Tecnología de batería:	Lithium-Ion (Li-Ion)
Número de celdas de batería:	6
Generación de procesador:	Vierde generatie Intel® Core™ i3
Batterijcapaciteit:	47 Wh