Adyen Fraud - Excessive Charge-Back Manual de Usario

Adyen terminal de pago Fraud - Excessive Charge-Back

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Adyen Fraud & Excessive Charge–Back

Manual

Version 6.0

Adyen B.V.

Table of Contents

Introduction.................................................................................................................................3

Audience..................................................................................................................................3

Changelog...............................................................................................................................3

1 MasterCard and Visa Programs...............................................................................................4

2 MasterCard Excessive Chargeback Programme......................................................................5

3 MasterCard Global Merchant Audit Program .........................................................................7

4 Visa Global Merchant Chargeback Monitoring Programme.....................................................9

5 Visa Global Merchant Fraud Performance Program...............................................................11

6 Visa Regional Merchant Fraud Performance Program...........................................................13

7 Possible solutions..................................................................................................................14

7.1 Monitoring chargeback levels........................................................................................14

7.2 Defending chargebacks..................................................................................................15

7.3 AVS – America & UK only................................................................................................15

7.4 3D Secure.......................................................................................................................15

7.5 Adyen Fraud settings.....................................................................................................16

8 Summary...............................................................................................................................18

Introduction

Adyen has recognised that fraud and chargebacks are becoming an ever increasing

problem for many merchants. For most merchants their fraud and chargeback problems

will be related. Adyen wants to warn merchants of the potential implications if they have

excessive fraud and chargeback rates, especially the possibility for fines to be levied to

encourage the correction of the underlying fraud and chargeback problems. Adyen also

wants to work with its merchants to help them reduce their fraud and chargeback

problems.

This manual will outline:

•the rules that govern both the MasterCard and Visa fraud and chargeback

programs;

•the practicalities of the MasterCard and Visa fraud and chargeback programs;

•the potential fines that can be levied if fraud and chargeback problems are not

rectified in a timely fashion; and

•possible solutions to stop fraudulent transactions before they occur.

Please note that each fraud and chargeback program is different and works

independently of the others.

It is important to understand that Adyen does not always work directly with MasterCard

and Visa in relation to the fraud and chargeback programs. In many cases Adyen works

with its Acquiring partners who then deal with MasterCard and Visa directly.

Fines in relation to the programs are levied by MasterCard and Visa to the Acquirer who

will then levy them to Adyen who will then levy them on the merchant.

The latest version of this document is available at:

https://support.adyen.com/links/documentation

Audience

This is an information manual for merchants, to provide them with sufficient information

to avoid issues and additional costs related to these fraud and chargeback programs.

Changelog

Version Date Changes

4.0 2011-10-20 •Adjustment from internal manual to public information

5.0 2012-03-02 •Adjustment from additional scheme information

6.0 2012-06-03 •Adjustment from additional scheme information

Especificaciones del producto

Marca:	Adyen
Categoría:	terminal de pago
Modelo:	Fraud - Excessive Charge-Back
Color del producto:	Zwart
Peso.:	700 g
Ancho:	115 mm
Profundidad:	115 mm
Altura:	49 mm
Bluetooth:	Ja
Interruptor encendido / apagado:	Ja
Frecuencia del procesador:	2 GHz
Familia de procesadores:	AMD Ryzen
Modelo de procesador:	4700U
Número de núcleos de procesador:	8
Estándares wifi:	Wi-Fi 5 (802.11ac)
red LAN:	Ja
Número de puertos HDMI:	2
Micrófono, entrada de línea:	Ja
Puerto DVI:	Nee
Número de puertos Ethernet LAN (RJ-45):	1
Opción de montaje de bloqueo de cable:	Ja
Tipo de ranura para candado de cable:	Kensington
Altavoces incorporados:	Nee
Salidas de auriculares:	1
Certificación:	BSMI/CB/CE/FCC/UL/CCC/Energy Star/C-Tick/WiFi/RF/VCCI
Conexión para adaptador de red:	Ja
Tipo de procesador:	Ja
Estándar Wi-Fi:	Wi-Fi 5 (802.11ac)
Tipo de comida:	Externe AC-adapter
Número de puertos USB 3.2 Gen 1 (3.1 Gen 1) Tipo A:	3
Hilos internos del procesador:	8
Caché del procesador:	8 MB
Fabricante del procesador:	AMD
Memoria interna máxima:	64 GB
Adaptador de gráficos incorporado:	Ja
Modelo de adaptador de gráficos integrado:	AMD Radeon Graphics
Número de puertos USB 3.2 Gen 2 (3.1 Gen 2) Tipo C:	3
Frecuencia turbo máxima del procesador:	4.1 GHz
Adaptador de CA, voltaje de salida:	19 V
Tipo de vivienda:	SFF
factor de vorm SSD:	M.2
Tipo de ranura de memoria:	SO-DIMM
Familia de adaptadores gráficos:	AMD
Tipo de enfriamiento:	Passief
Tamaños de unidades de almacenamiento admitidos:	2.5, M.2 "
Wifi.:	Ja
Tipo-producto:	Mini PC barebone
Tipos de unidades de almacenamiento compatibles:	HDD & SSD
Número de ranuras de memoria:	2