Lloyds Bank Card Reader Manual de Usario

Lloyds Bank Lector de tarjetas de memoria Card Reader

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CARD READER
User guide
Get in touch
• Go to lloydsbankbusiness.com
• Call us on   
am–pm Monday to Friday
(exceptBankHolidays) and
am–pm Saturdaysand Sundays.
• Visit your local branch
Please contact us if you’d like this
information in an alternative format
such as Braille, large print or audio.
If you have a hearing or speech impairment you can
use TextRelay (previously Typetalk) or if you would
prefer to use a Textphone, please feel free to call us
on    (lines open am–pm Monday
toFridayand am–pm Saturdays).
Important information
Cashpoint® is a registered trademark of Lloyds Bank plc.
Calls may be monitored or recorded in case we need to check
we have carried out your instructions correctly and to help
improve our quality of service.
Lloyds Bank plc. Registered Office: 25 Gresham Street,
LondonEC2V7HN. Registered in England and Wales
No. 2065. Telephone: 020 7626 1500. Authorised by the
Prudential Regulation Authority and regulated by the
Financial Conduct Authority and the PrudentialRegulation
Authority. LloydsBankplc is covered by the Financial Services
Compensation Scheme and the Financial Ombudsman Service.
(Please note that due to the schemes’ eligibilitycriteria not all
Lloyds Bank Commercial Banking customers will becovered by
these schemes.)
M58771 (10/13)
Frequently
asked questions
Q. Will I have to use memorable information to log
on to Online for Business?
No, you have the option to use either your memorable
information or card reader. But using memorable
information will make it easier to log on and check your
business account when you’re out and about without
having to take your card reader with you.
Q. What if someone else in the business needs to
access the business account online?
Please don’t share your log on details with anyone. All
users of Online for Business must have their own log on
details, including memorable information. If someone
else in the business needs to access the business
account online, but isn’t already registered, they’ll need
to visit lloydsbankbusiness.com/register.
Q. What if I can’t remember my password or
memorable information?
Don’t worry, you can use your card reader to reset your
password or memorable information by following the
on-screen instructions.
Q. What happens if I don’t have my card reader
or it’s not working, and I need to access Online
for Business?
You can log on using your memorable information
to view your accounts. You should be able to use any
other UK bank card reader with your card in the same
way. The card reader holds no personal information
about you, so as long as you have your card and PIN,
you should still be able to generate passcodes with any
reader. If you don’t have access to another card reader
call our Internet Banking helpline on   .
Q. If I get my PIN wrong, will it block my card?
Yes, if you get your PIN wrong three times the card reader
will show ‘PIN locked’ and you won’t be able to use your
card. If you know your PIN you can unlock your card at any
Lloyds Bank Cashpoint in the UK, otherwise you’ll need
to call us on to order a new PIN. From   
abroad, please dial +  . Lines are open
from am–pm, Monday to Friday and from am–pm
on Saturdays.
Q. I make lots of payments. Is there a way to make
the process quicker?
Using our Bulk Payments Options may save you time.
It’sa simple and secure way to make regular payments
such as wages, expenses or payments to suppliers.
Findout more by clicking ‘Bulk Payments’ in the left-hand
menu ofOnline for Business.
If you have any queries, please contact our Internet
Banking helpdesk on . If you need to  
callour helpdesk from abroad dial +  .
Our service promise
If you experience a problem, we will alwaystry to resolve
it as quickly aspossible. Please bring it to the attention
ofany member of staff. Our complaints procedures are
published at lloydsbank.com/business/contactus

Especificaciones del producto

Marca: Lloyds Bank
Categoría: Lector de tarjetas de memoria
Modelo: Card Reader

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