Urban Arrow Cargo L Manual de Usario

Urban Arrow Bicicleta Cargo L

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Manual

Urban Arrow Family

Urban Arrow Cargo (L, XL, XXL)

Urban Arrow Shorty

Manual2

About this manual

First o, thanks for choosing Urban Arrow! This man-

ual will help you learn everything you will need to

know about your Urban Arrow. It will explain how to

ride and operate the bike. Safety and maintenance

tips will appear throughout the manual to help maxi-

mize your joy of riding.

Maintenance instructions are included for basic tasks

but complex tasks will require the help of your Urban

Arrow dealer. Instances where dealer maintenance

would be required are indicated. An updated dealer

overview can be found on the urban arrow website

via this link.

www.urbanarrow.com/en/dealerlocator

Safety tips will appear as follows:

Driving suggestions and general information will ap-

pear as follows:

It is strongly recommended to read this manual in

full. If you are reading a digital version of this manual,

links to online content will appear in support of the

information written in this manual.

Urban Arrow is continuously improving its product

range to bring you a better and safer riding experi-

ence. So it might be possible that some features in

this manual are dierent from the bike as you have

bought.

Don’t forget to check online for Urban Arrow docu-

mentation on our website:

www.urbanarrow.com

Or on our YouTube channel:

www.youtube.com/urbanarrowcom

Safety plane sample

Information plane sample

Table Of Contents

1 About Urban Arrow 6

1.1. Contact information 7

2 Getting started / First ride 8

2.1. Step 1, Charge your battery 8

2.2. Step 2, Safety checks 9

2.3. Step 3, Bike t 10

2.4. Step 4, Turn on the Bosch ebike system 11

2.5. Step 5, Select the correct gear 13

2.6. Step 6, Ride away 14

2.7. Step 7, After a ride 15

3 Before every ride 17

4 The Urban Arrow Family 18

4.1. Front Frame 20

4.2. Front fork 27

4.3. Rear frame 28

4.4. Bosch E-Bike system 36

4.5. NuVinci Gear system 68

4.6. Brakes 74

4.7. Wheels and tyres 77

4.8. Lighting 85

4.9. Locks 89

5 Tips and tricks 92

5.1. Riding tips 92

5.2. Maintenance tips 93

5.3. E-Bike system tips 93

6 Urban Arrow Accessories 94

6.1. Raincover 94

6.2. Poncho 94

6.3. Boxcover 95

6.4. Bike parka 95

6.5. Maxi Cosi adapter 96

6.6. Yepp Mini adapter 96

6.7. Front bench 97

6.8. Rear carrier 97

6.9. Luggage net 98

7 Other Urban Arrow models 99

7.1. Urban Arrow Shorty 99

7.2. Urban Arrow Cargo L 99

7.3. Urban Arrow Cargo XL, XXL 100

7.4. Urban Arrow Non electric 101

Manual4

8 Technical specications 103

8.1. Urban Arrow Family 103

8.2. Urban Arrow Shorty 104

8.3. Urban Arrow Cargo (L, XL, XXL) 105

8.4. Tightening torques, table 106

9 Warranty 107

10 Service plan 108

11 Appendices 120

Manual6

1 About Urban Arrow

The Dutch bike brand Urban Arrow reinvented the

transport bicycle: a fresh new design, lightweight,

safe and comfortable materials together with the

powerful and reliable German Bosch electric pedal

assist and A-brand components (eg. Shimano, SKS,

NuVinci, Schwalbe). That’s why Urban Arrow has been

a multiple award winner; Eurobike Award (2010), ISPO

Brand New Award (2013), Extra Energy award (2016).

The modular frame design allows for dierent front

frames to attach to a rm and sturdy rear frame. This

makes it possible for Urban Arrow to congure mul-

tiple models, with shared technology. The image be-

low shows most options of the modular system.

The most famous type of Urban Arrow so far is the

Family model. This model is designed for families

with young children who want a green, aordable

and also time saving alternative to owning a (second)

car.

In addition to the Family model, Urban Arrow has also

developed a transport bike (Cargo), which comes in

several lengths and a shorter electric two-wheeled

transport bike (Shorty).

If you need a custom conguration or want your cur-

rent one changed please contact your Urban Arrow

dealer.

Urban Arrow stands for Smart Urban Mobility!

The Urban Arrow Family model

The Urban Arrow modular system

1.1. Contact information

If you need information or if you have any questions

regarding your Urban Arrow please contact your

local Urban Arrow dealer. A list of Urban Dealers can

be found online:

Dealer list

www.UrbanArrow.com/en/dealerlocator

For more Urban Arrow information, technical infor-

mation and news items please check our website

and our social media channels:

Our website

www.UrbanArrow.com

Our YouTube channel

www.youtube.com/urbanarrowcom

Our Facebook page

www.facebook.com/urbanarrowcom

Our Instagram account

www.instagram.com/urbanarrow

Our Twitter account

www.twitter.com/urbanarrowcom

Phone

+31 (0)20 6722968

E-mail

service@urbanarrow.com

Mail

Urban Arrow

Frederiksstraat 22bv

1054 LD, Amsterdam

The Netherlands

Manual8

2 Getting started / First ride

If you want to set out on your rst Urban Arrow ride

without reading the complete manual this chapter

will suce. It will serve as a quick guide for the rst

ride.

Please follow all of the following steps, they will tell

you what to check before your rst ride and how to

operate the E-bike system in short.

2.1. Step 1, Charge your battery

On delivery of the Urban Arrow the battery is not fully

charged. Before setting out on your rst ride it is ad-

vised to fully charge the battery.

When the Battery is being charged, LEDs on the

battery will indicate how far the battery has been

charged. The LEDs will blink until the battery is fully

charged. At this point all the LEDs will be lit.

You can check how far the

battery, which is discon-

nected from a charger, is

charged by pushing the

button on the battery

once. The LEDs next to the

button will light up, the

more light up the more the

battery is charged. If no

LEDs light up there is no

charge left in the battery

It is strongly recommended to read this Getting

started / First ride chapter in full without skipping

any of the steps.

Note that the battery can be charged while

mounted in the cradle or when it has been taken

out of the cradle.

Charging a battery

Battery charge

2.2. Step 2, Safety checks

To ensure your new Urban Arrow is safe to ride

please check the following safety points. These are

quick checks to avoid mechanical malfunctions.

1 Check if the axle nuts aren’t loose.

2 Check if the tyres aren’t running against the fenders, the frame

or the lock

3 Check if the tyres are well inated (between 3 and 4 bar)

4 Check if the steering rod / rod ends are tight

5 Check if the brakes are working

6 Make sure the kickstand folds upwards and keeps its position

7 Check if the seatpost doesn’t slip in the frame, make sure the

seatpost clamp is tightened

8 Check if the stem, handlebars and grips aren’t slipping or loose

9 Check if the main frame connection bolts aren’t loose

If your bike fails on any of these points don’t use

the bike and check with your Urban Arrow dealer to

discuss any problem.

Quick safety checks

Manual10

2.3. Step 3, Bike t

To ride a bike safely you will need to have a comfort-

able seating position. This is achieved by adjusting

the saddle height and handlebar position. These

are dependent on rider preference and the physical

properties of the rider.

If you follow these bike t tips you will have a good

base for nding a comfortable seating position. Note

that these are just quick tips. Please consult your

Urban Arrow dealer for a professional bike t.

• Make sure your back is not angled forward too

much (handlebars too low or too far away). This

will put stress on your lower back and wrists

leading to discomfort.

• The Urban Arrow is designed to provide a ‘re-

laxed’ seating position. This means that the rider

will be able to have both their feet (not just the

toes) on the ground while seated on the saddle,

creating a stable position.

• A correct saddle height can be checked by

positioning your foot on the pedal at its point

farthest away. The knee should be slightly ben-

tat this point.

How to adjust the saddle height and handlebar

position is explained in Chapter 4.3.1 and Chapter

4.3.2 respectively.

Bike t tips

2.4. Step 4, Turn on the Bosch e-bike system

The battery and display need to be mounted before

you can turn on the Bosch e-bike system. The battery

is mounted into a cradle located on the rear frame.

Slide the bottom of the battery through hole in the

frame into the cradle. Make sure the cradle is clean

of dirt and debris.

Check if the battery is mounted correctly (also if

you’ve just mounted the battery). You should have

heard a ‘click’.

Placing the battery in an Urban Arrow

Never extend the seatpost beyond the minimum inser-

tion mark. It could result in the seatpost breaking or cause

damage to the frame.

Reversely don’t insert the seatpost too far. The maximum

insertion length is not marked on the side of the seatpost

but the clamp should always clamp on the cylindrical part

of the seatpost.

Manual12

These images show how to recognize an incor-

rectly tted battery.

A mounted display is also required to turn the sys-

tem on. Slide the display onto the cradle mounted

on the handlebars.

Turn on the Bosch system

with the button on On/O

the display mounted on

the handlebars

Placing the display

Turn on the system

iThere is no specic order in mounting the display

and the battery.

Turn on the lights with

the button on the Light

Bosch display. It is advised

to have your lights turned

on at all times, also during

the daytime. The in-

creased visibility to other

trac will increase your

safety.

Should you wonder about

the control pod located

next to the left handlebar

grip. This lets you adjust

the amount of support of

the Bosch e bike system.

There is no need to use it

to turn on the system.

More information on the controls and the working of

the Bosch system can be found in Chapter 4.4.

2.5. Step 5, Select the correct gear

Your rst ride is only moments away but take some

time to understand the NuVinci gearhub. Before

riding away (also from a stop) always select a lower

gear.

This will put less stress on the drivetrain and you will

gain speed more quickly. Shifting while standing still

is possible but only within a limited range.

Turn the shifter clockwise for a (before lower gear

riding away, or riding uphill). Turn the shifter coun-

terclockwise (towards you) for a (riding higher gear

fast, or riding downhill).

Turn on the lights

Control pod

Shifting while the bike is not moving is possible

but within a limited range only. With a static bike

while rotating the shifter lever, resistance will in-

crease until it isn’t possible to rotate the lever any

further. Don’t apply unreasonable force to rotate

the lever beyond this point. Once the bike starts

rolling you can shift through the whole range of the

gearhub again.

Shifting the NuVinci gearhub into a lighter (lower) gear

Manual14

Note that the image with the bicycle and the hill

changes when you turn the shifter. The NuVinci

gearhub has continuously variable gearing, meaning

there are no set gears with steps inbetween them.

2.6. Step 6, Ride away

To ride away, take the bike o its kickstand. This is

done by taking position on one side of the parked

bike. With one hand hold the handlebar grip closest

to you , with the other hand pull upwards on the 1

handle located underneath the saddle 2. Then push

the bike forwards , the spring loaded kickstand will 3

rotate upwards and out of the way . These steps are 4

shown in the image to the right.

Look over your shoulder, indicate direction and ride

away. Enjoy!

Selecting a lower gear riding away from a stop

will reduce strain on the drive train components

and increases the operating life of your bicycle. Se-

lecting the correct gear will also aect the range of

your battery positively.

Taking the bike of its kickstand

Make sure your bike is unlocked before taking it

o the kickstand. Otherwise there is a chance the

lock will bend or snap the spokes of your rear wheel.

2.7. Step 7, After a ride

Before coming to a don’t forget to shift the Nu-stop

vinci gearhub to a lower gear, anticipating for when

you would ride away again.

When you want to park the bike, put it on its kick-

stand. This is done by dismounting the bike and

taking position on one side of the bike. While hold-

ing the handlebars, one hand on each grip , push 1

down on the end of the kickstand with your foot . 2

Simultaneously pull the bike backward with your

hands on the handlebar . These steps are shown in 3

the image to the right.

Lock the bike, using the wheel lock and preferably

an extra lock. It is advised to use the extra lock to

secure the Urban Arrow to a static object. This will

reduce the chance of theft.

Take out the battery (if you plan to park your bike

for a longer period) and take o the display. These

are expensive parts to repair or replace, please take

good care of them. Store them in a dry and safe

place.

Putting the bike on its kickstand

Take care parking your Urban Arrow in a socially

acceptable manner. Don’t block the road or side-

walk. Don’t lock your Urban Arrow to bikes that

aren’t yours.

3 Before every ride

To ensure a safe ride please regard these tips. Most

of these have appeared earlier in this manual but it

is good to keep them in mind before every ride.

• Check if the battery is charged before taking it to the bike (in case was charged o the bike)

• (Charge the battery)

• Mount the battery and check if it is mounted correctly. Did you hear the ‘click’?

• While mounting the battery check if the battery cradle is clean (no dirt or debris)

• Place the display onto the handle bar

• Unlock the bike before taking it o the kickstand

• Take the bike o the kickstand and makes sure the kickstand holds its position

• Check the tyre pressures. Inate them if they feel too soft and in case of a puncture x this before your ride

• Turn on the lights with the ‘Light’ button on the display

• Check the indicated support level of the Bosch system. Select one of the levers before riding away

• Check the brakes. Pull on the brake levers and try and push the bike forward

• Check if your passengers are secured by their safety belts

• Check if your luggage is secured, so it cannot move around during the ride

• Look over your shoulder before riding away and indicate direction

Manual18

4 The Urban Arrow Family

The Urban Arrow Family model uses the modular

Urban Arrow product architecture to couple a stand-

ard rear frame to a Family front frame. This model

was designed to be the best cargo bike in the urban

environment.

This image shows all the parts of the Urban Arrow

Family, with references to the chapters these parts

are discussed in.

If you are looking for a subject this image is a

good starting point!

Rear Frame

Seatpost

Wheels

Gears

Bosch E-Bike System

Stem

Front Frame

Foam Box

4.4

4.5

4.1

4.1.1

4.3.2

4.3.1

4.3

4.7

Wheels

Acessoiries

Lighting

Brakes

Kickstand

Urban Arrow Shorty

Urban Arrow Cargo

(XL, XXL)

4.6

4.8 7.1

7.2/3

4.1.5

4.7

Manual20

4.1. Front Frame

The Front frame supports the cargo box and con-

nects the front wheel to the rear frame.

4.1.1. The foam box

The box used on the Family model is made from a

sturdy foam material called EPP (Expanded Polypro-

pylene). EPP insulates very well and has good wear

and tear resistance. Regular bicycle maintenance

or generic household cleaning products will not

aect the material. Be carefull when using solvents

however.

To provide easy access to

the box for (little) passen-

gers, a has been cutout

made in the side of the

cargo box to create a step.

This can be used to climb

in and out of the cargo

box.

4.1.2. Bench

The Urban Arrow Family comes with a bench

mounted inside the box, combined with two sets of

safety belts. This bench provides enough room for

two young children. The bench will also t one adult.

Adults will not be able to use the safety belts.

4.1.3. Safety belts

Three point safety belts are standard equipment on

the Urban Arrow Family. Two pairs are mounted, to

be used by children seated on the bench.

Do not clean the box with paint thinner or oven

cleaner. When exposed to re, the EPP material will

melt but it will not catch re easily.

Step cutout

The seats should not be used by children who are

not able sit independently. Urban Arrow advises an

age limit of 1,5 years. For younger children a Maxi

cosy or Yepp seat can be mounted inside the box.

These require adapters as described in Chapter 6.5

and Chapter 6.6.

It is possible to apply reector strips for safety or

to fully cover the side of the foam box with a vinyl

sticker for advertising purposes.

Note that the bench can be removed and ret-

ted depending on your cargo space requirements.

Check with your Urban Arrow dealer for advice.

For handicapped persons it is possible to mount

a custom seat or bech inside the box. Please refer

to your Urban Arrow dealer for more information.

The length of the belts should be adjusted to the

size of the passengers. The belts should not be loose

nor too tight. A grown up should be able to put their

hand between the belt and the chest of the child.

If an adult is seated on the bench they can hold the

protection tube to secure themselves.

The safety belts should be fastened as seen in these

image.

4.1.4. Optional front bench

Mounting an extra bench

is possible, please see

Chapter 6.7 for more infor-

mation. The extra bench

can be ordered and

mounted by your Urban

Arrow dealer. This bench

will provide room for

either one child or one

adult.

4.1.5. Kickstand

The Kickstand is located on the underside of the

front frame and will provide stability when you park

your Urban Arrow. There is no need to park your bike

by leaning it against another object!

How to put your bike on its kickstand and how to

take it of its kickstand is shown on the images on the

next page.

Always secure your young passengers with the

safety belt before a ride.

In some countries (e.g. Switzerland) the law does

not allow for an extra front bench to be tted.

Safety belts closing and opening

Extra front bench

Manual22

Parking the bike

Putting the bike on

the kickstand is done

by dismounting the

bike and taking posi-

tion on one side of

the bike . 1

While holding the

handlebars, one hand

on each grip, push

down on the end of

the kickstand with

your foot . 2

Simultaneously pull

the bike backward

with your hands on

the handlebar . 3

Going for a ride

Taking the bike o

its kickstand is done

by taking position

on one side of the

bike. With one hand

hold the handlebar

grip closest to you

With the other hand

pull upwards on

the handle located

underneath the sad-

dle . 2

Then push the bike

forwards, the spring

loaded kickstand

will rotate upwards

and out of the way

3-4.

Putting the bike on its kickstand Taking the bike of its kickstand

Do not park your

Urban Arrow with

the front pointing

down a slope (even

small ones). The

kickstand could be

overcome by the

weight of the bike

alone or a small

push.

With a heavy-

load inside the box

pushing forward (3)

will require an extra

push against the

box with a knee.

It can occur that the kickstand ends up in a wrong

position. For instance by pulling the bike backwards

getting it o the kickstand or by pulling the bike

backwards too far placing it on its kickstand. Another

cause could be a mechanical problem.

See this image to recognise the correct and incorrect

positions.

4.1.6. Headset

The headset provides an interface/connection

between the fork and the front frame so steering ac-

tion will be smooth and precise. The headset makes

use of ball bearings. Upon delivery the headset has

been correctly set. Over time and distance travelled

the headset might develop play, requiring it to be

adjusted.

do not pull the bike backwards to get it o the

kickstand, this will make the kickstands move in the

wrong direction and could damage the kickstand

mechanism.

If your kickstand does not keep its rotated up-

wards position, there might be an underlying tech-

nical problem. Please contact your Urban Arrow

dealer for maintenance.

Correct and incorrect kickstand positions

Headset play will aect both the handling char-

acteristics and the operating life of the headset.

If you follow the Urban Arrow maintenance plan

(Chapter 11), headset play will be checked during

regular maintenance by your Urban Arrow dealer.

Manual24

If you want to check play on the headset yourself,

put your Urban Arrow on its kickstand so the front

wheel is o the ground. Then grab both fork legs

with your hands and try and pull the fork backwards

and forwards. If you nd there is play please refer to

your Urban Arrow dealer for headset maintenance.

If you are a condent home mechanic please check

this video for headset adjustment information

www.youtube.com/watch?v=hZ2gLPW7suQ

4.1.7. Steering linkage

The steering input of the handlebars needs to be

translated to the front wheel. This action is provided

for by the steering linkage. The linkage consists of a

vertical steerer tube (the handlebar connects to this)

and a horizontal steering shaft (this runs below the

front frame towards the front wheel). Two balljoints

connect the steering shaft to the front fork and the

steerer tube.

Urban Arrow delivers their bikes with a correctly set

up steering linkage. Every day use may aect the

working of the linkage. Play might develop, aecting

the handling of your Urban Arrow.

To check play on your steering linkage check the

two ball joints as indicated in this image.

For safety it is very important the steering link-

age is good working order. If the linkage feels loose

or if there is excessive resistance, please contact

your Urban Arrow dealer. If the front wheel does

not change direction when steering input (handle-

bar rotation) is given stop riding immediately and

contact your Urban Arrow.

4.1.8. Protection tube

The protection tube (a frame coloured Aluminium

tube) sits on top of the foam box. It protects the

box against damage and adds stiness to the front

frame. Apart from this the protection tube also pro-

vides mounting points for a number of accessories

as well as the front and rear reectors.

The mounting points and their function will be ex-

plained the accessories chapters. They are also listed

in the following chapter about mounting points.

4.1.9. Front frame mounting points

The front frame provides a number of mounting

points for accessories. If you are wondering what

certain holes or mounting points are meant for, this

list is a good starting point to nd out.

The oor of the cargo box

is covered with drain holes.

These can also provide a

mounting point. For instance

for the Urban Arrow Yepp Mini

adapter, see Chapter 6.6.

On the inside of the two lat-

eral beams of the front frame

there are mountings points

where the rear and front

bench are tted to. The extra

front bench is an accessory

found in Chapter 6.7.

On the of the side protection

tube (both sides) there are

mounting points to be used

with the push buttons of the

Urban Arrow rain cover (Chap-

ter 6.1) or the Urban Arrow box

cover (Chapter 6.3).

Make sure the reectors can be seen by trac. Do

not cover them with luggage. Contact your Urban

Arrow dealer for a replacement should you lose any

of the four reectors.

Manual26

The Urban Arrow luggage

net (Chapter 6.9) uses a

clamp that ts over the

protection tube.

At the of the front protec-

tion tube there are two

holes to be used with the

Urban Arrow rain cover,

Chapter 6.1.

The safety belts are

secured to two mounting

points on the of the rear

protection tube.

The and front rear ends protection of the lateral

tubes are used by the Urban Arrow rain cover (Chap-

ter 6.1) and the Urban Arrow box cover (Chapter 6.3).

Fabric loops are hooked around the end of the tubes.

4.2. Front fork

The front fork holds the front wheel and is connect-

ed to the front frame with a headset. For information

about the headset please refer to Chapter 4.1.6. The

Urban Arrow Family comes equipped with a rigid

fork as standard equipment. A suspension fork is

only available on Cargo models, see Chapter 7.3.

The front fork also provides the lateral mounting

point for the steering linkage. The steering linkage

connects to a bracket on the right leg of the fork.

Mounting points are also provided for the front

brake (both types), the front brake cable, the light

bracket and the front fender.

The rigid fork of the Urban Arrow Family in combi-

nation with the Schwalbe Big apple balloon tyres

provides enough suspension for most everyday use.

If your Urban Arrow has been in an accident

where the front fork was hit. Or the bike ran into

an object with the front wheel, it is advised to have

your bike checked for damage to the fork (and

wheel) by your Urban Arrow dealer.

if your urban arrow is equipped with a rigid fork,

be careful riding your bike against and over kerb-

stones. Adjust your speed. Hitting a kerbstone

at too high a speed might damage both the front

wheel and fork.

Urban Arrow bikes cannot be tted with any type

of aftermarket (suspension) fork because the origi-

nal fork is specic to the Urban Arrow frame design

and geometry.

Manual28

4.3. Rear frame

The rear frame holds all the vital, expensive compo-

nents for riding the bike. Such as the rear wheel and

all of the electric drivetrain components, including

the battery and motor. The contact points to the

driver (pedals, saddle and handlebars) are also sup-

ported by the rear frame.

The following chapters will provide information on

the rear frame and its components.

4.3.1. Seatpost / Saddle

The seatpost and saddle can be adjusted to the bike

t required by the rider. It is common for an Urban

Arrow to be ridden by more than one rider. This is

why the seatpost is equipped with a quick release, so

its height can be easily adjusted. Seatpost height is

more critical to biket than handlebar height.

To adjust the height of

the saddle rst loosen the

quick release located on

the seatpost clamp. This

clamp clamps the frame

against the seatpost.

Due to the modular product architecture of

Urban Arrow models it is possible to connect a dif-

ferent front frame to a rear frame. (as long as your

product is supported by Urban Arrow). Please re-

fer to your Urban Arrow dealer or the Urban Arrow

website if you want to know about the available op-

tions.

For bike tting tips see Chapter 2.3 for quick tips.

For thorough bike tting advices please refer to

your Urban Arrow dealer. i

Seatpost clamp quick release location

The quick release is loosened by opening the lever

on the quick release. This will let the seatpost sit

loose in the frame.

If the seatpost is loose pull it out or push it in as far

as required. Do note there is both a minimum as well

as a maximum insertion length of the seatpost.

opening the seatpost clamp quick release

The seatpost clamp should remain in place. There

is no need to slide it o the frame or to take if o

completely.

If you want a seatpost clamp without a quick re-

lease, for instance if there is only one rider or you

want better theft protection, please contact your

local Urban Arrow dealer to have one tted.

The minimum insertion length of the seatpost is

marked on the side of the seatpost.

The maximum insertion length is not marked on

the side of the seatpost but the clamp should al-

ways clamp on the cylindrical part of the seatpost.

Manual30

If you’ve set the saddle to the required height close

the quick release by pushing the lever back into its

original position (against the clamp).

If the clamp is loose after closing the lever, the tight-

ness of the clamp can be adjusted with an adjust-

ment bolt opposite the lever. A few clockwise turns

on this (with the lever opened) will make the clamp

tighter. Counter clockwise will lessen clampforce.

4.3.2. Handlebar / stem

The stem connects the steering linkage to the

handlebars. The stem Urban Arrows come equipped

with has an adjustable angle. This adjustability

makes it possible to change the bike t without hav-

ing to resort to replacing parts.

Adjusting the angle will change the handlebar

height and the distance between the rider and the

handlebar. Adjusting the angle of the stem can be

done by end users using a 5mm Allen key.

Adjusting the angle of the stem starts with loosen-

ing the bolt at the front of the stem. This bolt also

clamps the handlebar so if loosened both the angle

of the stem and the angle of the handlebars can be

changed.

Saddles are subject to personal preferences.

Urban Arrow equips their bikes with high quality

saddles. Should the shape not suit your body type,

please contact your Urban Arrow dealer for advice.

The saddle has an integrated handle on the rear.

This can be used to raise the rear of the bike, mak-

ing it easier to manoeuvre the bike in areas with

limited space.

If you are unsure how to adjust the stem or need

bike tting advice, please refer to your Urban Arrow

dealer. !

Closing the seatpost clamp quick release

To loosen the bolt at the front of the stem, take a

5mm Allen key to the bolt on the front of the stem.

Rotate the bolt counter clockwise a few turns until

your feel the stem and handlebars both become

loose. There is no need to rotate the bolt any further.

Use a hand to hold one end of the handlebars and

use it to move the handlebars to the required posi-

tion. Both height and reach can be adjusted to suit

your needs.

When the correct position has been achieved use

your other hand and the allen key to rotate the bolt

on the stem clockwise. This will tighten the clamps

on the stem and x the stem and handlebars in

postion.

The bolt should be tightened to the correct torque.

Overtightening could lead to the bolt breaking, not

tightening the bolt enough could lead to slippage of

stem and bars (they could move riding over a bum-

for instance). A condent home mechanic should be

able to judge the correct torque by hand.

if you change the angle of the stem you will also

need to change the angle of the handlebars. Pri-

marily to keep the brake levers at the correct angle.

Loosening the bolt on the stem

Moving the handlebars

If you have acces to a torque spanner, please use

it (the tightening torque is indicated on the stem). If

you have any doubts regarding how to tighten the

bolt, have your local Urban Arrow dealer help you

out with the stem adjustement.

Manual32

As mentioned the angle of the brake levers should

be watched when changing the angle of the stem.

Rotate the handlebar so the angle of the brake levers

matches the following image.

4.3.3. Chain

The chain lets the rear wheel rotate with the cranks.

It connects the cranks and e-bike drive to the rear

hub. The length of the chain is xed as Urban Ar-

row ts a NuVinci gearhub (see Chapter 4.5). There

are no external derailleurs. Chain tension can be

adjusted by moving the rearwheel, the frame design

allows for this. The chain is completely covered by

the chaincase. A chain will wear over time causing

it to increase in length (and start to audibly scratch

the chain case). This will aect chain tension, which

will have to be adjusted for. This maintenance that

should be carried out by your Urban Arrow dealer.

Brake lever angle

If you feel you cannot achieve a good bike t by

changing the angle of the stem you might need a

dierent stem and/or handlebars tted. Please con-

tact your Urban Arrow dealer for advice

If you follow the urban Arrow service plan, chain

tension will be checked and adjusted as part of

regular maintenance. i

If chain wear is ignored and chain tension is in-

sucient it will increase wear on other drive train

components and could lead to damage and costly

repairs.

It is advised by the stem manufacturer to stay

within the range indicated on the side of the stem

while adjusting. See the image below. If you adjust

the stem to a position out of this range the stem

might break resulting in material damage or even

injuries.

Chain tension can be adjusted by condent and

technically competent Urban Arrow owners. Please

check this video on how to adjust chain tension on

your Urban Arrow.

www.youtube.com/urbanarrowcom

4.3.4. Chaincase

The chaincase protects the chain from collecting dirt

and moisture, which lowers wear and increases the

operating life of the chain. It also protects the rider

from dirtying themselves on the chain.

The chaincase used on all Urban Arrow models is the

Chainglider, manufactured by Hebie. This chaincase

model has no mounting points on the frame and is

suspended on the chain itself. No part of the chain

is exposed as this type of chaincase envelopes the

chain entirely. It is of a very reliable and low mainte-

nance design.

4.3.5. Crankset / Pedals

The crankset and pedals are used to transfer human

power to the rear wheel via the chain. On a regular

bike the crankset is linked to the chain directly via a

chainring that is xed on the right side crank. On an

Urban Arrow however both cranks connect to the

Bosch E-bike motor.

Simply put, the human pedal power input and E-

bike motor power input are combined by the E-bike

system and then transmitted to a chainring that

transfers the combined power to the rear wheel via

a chain. Specic information on the Bosch E-bike

system can be found in Chapter 4.4.

Pedals and cranks are subject to wear caused by us-

age and weather inuences. This in turn could lead

to play on the connections between these parts.

it is also possible to have too tight a chain ten-

sion. This will increase wear on other drive train

components and could lead to damage and costly

repairs.

If you feel there is excessive resistance caused

by the chaincase, contact your local Urban Arrow

dealer for a check up.

If you detect play in the pedals or cranks, for in-

stance if you can feel them move around during a

pedal stroke, please contact your local Urban Arrow

dealer for maintenance.

Manual34

4.3.6. Rear carrier

Mounting of a rear carrier on your Urban Arrow is

optional. A rear carrier is a practical addition to your

Urban Arrow. Urban Arrow oers a rear carrier de-

signed specically for their bikes. Please see Chapter

6.8 for more information on this option. Note that

mounting a rear carrier is possible after taking deliv-

ery of your Urban Arrow.

A rear carrier is also required if you want to use a

child seat such as the Yepp Maxi on your

Urban Arrow.

4.3.7. Battery cradle

The battery cradle holds the Bosch battery in the

frame. Placing the battery in the cradle will secure

the battery in place and will connect the battery to

the E-bike system.

The way the cradle has been integrated in the Urban

Arrow rear frame is of an Urban Arrow specic

design. The cradle, itself a Bosch design, is mounted

against the vertical frame tube holding the steerer.

An opening in the main tube of the rear frame lets

the battery slide through to connect to the bottom

of the cradle, which is situated in a lower area of the

rear frame. Before mounting the battery make sure

the cradle is clean of dirt and debris.

The following images show how the battery should

be mounted in an Urban Arrow.

Always check if the battery is mounted correctly. You

should have heard a ‘click’.

If you want a rear carrier, contact your Urban Ar-

row dealer to have one mounted.

Rear carrier and Yepp maxi seat

4.3.8. Mounting points

The rear frame provides a number of mounting

points for accessories. If you are wondering what

certain holes or mounting points are meant for, this

listisagoodstartingpointtondout.•

On the of the rear vertical

frame tube, facing towards the

rider, there are two threaded

holes. These holes have a spac-

ing suitable to t a standard

Bottle holder. This means that

a bottle holder will t to these

holes, or any type of accessories

designed to be tted to bot-

tle holder holes (lock holder, a

pump, etc.)

There are two in threaded holes

the rear frame near the drop-

outs. These are used to mount

the fenders but also the rear

carrier should it be mounted.

Placing the battery in an Urban Arrow

Manual36

4.4. Bosch E-Bike system

Urban Arrow equips their models with Bosch E-bike

systems (except for non-electric versions). This

chapter is based on the Bosch manual and will give

enough information to learn how to operate the

system.

If you wish to read the full Bosch manual please refer

to the Bosch manual that came with your bike or

check the Bosch manual via this link:

www.bosch-ebike.com/nl/service/downloads/

This image provides an overview of the Bosch sys-

tem.

4.4.1. Drive unit / on board computer Intuvia

Safety notes

Read all safety warnings and all instructions. Failure

to follow the warnings and instructions may result

in electric shock, re and/or serious injury. Save all

safety warnings and instructions for future reference.

Do not open the drive unit yourself. The drive

unit must be repaired only by qualied experts and

only with original spare parts. This will ensure that

the safety of the drive unit is maintained. Unauthorised

opening of the drive unit will void warranty claims.

Remove the battery pack from the eBike before

beginning work (e.g. inspection, repair, assembly,

maintenance, work on the chain, etc.) on the eBike,

transporting it by car or plane, or storing it. Unin-

tentional activation of the eBike system poses a risk of

injury.

All components mounted to the drive unit and

all other components of the eBike drive (e.g., the

chainwheel, chainwheel seat, pedals) may be re-

placed only with identical components or compo-

nents specically approved for your eBike by the

bicycle manufacturer. This protects the drive unit

against overload and damage.

The eBike system can switch itself on when the

eBike is pushed backwards.

Please observe all national regulations on regis-

tering and using eBikes.

The push-assistance function may only be used

when pushing the eBike. Danger of injury when the

wheels of the eBike do not have ground contact while

using the pushassistance function.

If the push assistance is switched on, the pedals

will also rotate on bikes with back-pedalling func-

tion. When the push assistance is activated, make sure

that your legs are a sucient distance away from the

rotating pedals.There is a risk of injury.

Use only original Bosch battery packs approved

for your eBike by the manufacturer. Using other bat-

tery packs can lead to injuries and pose a re hazard.

When using other battery packs, Bosch shall not as-

sume any liability and warranty.

Product description

These images show the On-board computer Intuvia

and the drive unit. Any number or image reference

made in this chapter will refer to these images.

Manual40

Intended use

The drive unit is intended only for driving your eBike

and must not be used for other purposes.

Product Features (see page 39)

The numbering of the components shown refers to

the illustrations on the graphic pages at the begin-

ning of the manual. All illustrations of bike parts ex-

cept for the drive unit, on-board computer including

operating unit, speed sensor and the corresponding

holders are schematic and may dier on your eBike.

1 Display-function button “i”

2 Bike lights button

3 On-board computer

4 Holder for on-board computer

5 On/O button for on-board computer

6 “RESET” button

7 USB port

8 Protective cap of USB port

9 Drive unit

10 Operating unit

11 Display-function button “i” on the operating unit

12 Decrease assistance level/scroll down button “–”

13 Increase assistance level/scroll up button “+”

14 Push-assistance button “WALK”

15 Lock latch for on-board computer

16 Locking screw for on-board computer

17 Speed sensor

18 Spoke magnet of the speed sensor

USB charging cable (Micro A – Micro B)*

* not illustrated; available as accessory

Display elements of on-board computer

a Drive unit assistance indicator

b Assistance-level indicator

c Light indicator

d Text indication

e Value indication

f Speed indication

g Shift recommendation: higher gear

h Shift recommendation: lower gear

i Battery charge-control indicator

Assembly

Inserting and removing the on-board computer

(see ) gure A

To insert the on-board computer , slide it from the 3

front into the holder . 4

To remove the on-board computer , press the lock 3

latch and slide the on-board computer toward 15

the front out of the holder .4

It is possible to secure the on-board computer

against removal in the holder. To do so, remove

the holder from the handlebar. Put the on-board 4

computer in the holder. Screw the locking screw 16

(thread M3, 8 mm long) from below into the thread

provided in the holder. Mount the holder back onto

the handlebar.

Checking the Speed Sensor (see )gure B

The speed sensor and its spoke magnet must 17 18

be mounted in such a manner that the spoke mag-

net, after a turn of the wheel, moves past the speed

sensor with a clearance of at least 5 mm, yet no more

than 17 mm.

Note: If the distance between speed sensor and 17

spoke magnet is too small or too large, or if the 18

speed sensor is not properly connected, the 17

speed indication f will fail, and the eBike drive unit

will operate in emergency mode. In this case, loosen

the screw of the spoke magnet and fasten the 18

spoke magnet to the spoke in such a manner that it

runs past the mark of the speed sensor at the correct

clearance. If the speed is still not being indicated in

the speed indication after this, please contact an f

authorised bicycle dealer.

Operation

Initial operation

requirements:

The eBike system can only be activated when the

following requirements are met:

– A suciently charged battery pack is inserted (see

battery pack operating instructions).

– The on-board computer is properly inserted in the

holder (see “Inserting and removing the on-board

computer” page 40).

– The speed sensor is connected properly (see

“Checking the Speed Sensor”, page 41).

Switching the eBike System On/O

Options for the eBike system:switching on

– If the on-board computer is already switched on

when you insert it into the holder, then the eBike

system will be switched on automatically.

– When the on-board computer and the eBike bat-

tery pack are inserted, briey press the On/O but-

ton 5 of the onboard computer.

Remove the on-board computer when you park

the eBike.

You can also charge the on-board computer via the

USB port. Open the protective cap Connect the 8.

USB port 7 of the onboard computer via a suitable

USB cable to a standard USB charger or the USB port

of a computer (5 V charging voltage, max. 500 mA

charging current). “USB connected” will appear in

text indication of the on-board computer.d

Switching on/shutting down the on-board computer

To switch on the on-board computer, briey press

the On/O button . The on-board computer can 5

also be switched on when it is not inserted in the

holder (if the internal battery pack is suciently

charged).

To switch o the on-board computer, press the On/

O button . 5

If the on-board computer is not inserted in the

holder, it automatically switches o after 1minute to

save energy if no button is pressed.

Battery Charge-control Indicator

The battery charge-control indicator i displays the

charge level of the eBike battery pack, not that of

the on-board computer’s internal battery pack. The

charge level of the eBike battery pack can also be

checked on the LEDs of the battery pack itself.

On indicator , each bar of the battery pack symbol is i

equivalent to a capacity of approx. 20 %:

The eBike battery pack is fully charged.

The eBike battery pack should be recharged.

The LEDs of the charge-control indicator on

the battery pack extinguish. The capacity for

assisting the drive has been used up, and assistance

is gently switched o. The remaining capacity is

made available for the lighting and the on-board

computer. The indicator ashes. The capacity of the

eBike battery pack is enough for about 2 hours of

lighting. This does not account for other consumers

(e.g. automatic gearbox, charging external devices at

the USB port).

If the on-board computer is removed from the

holder , the last displayed battery charge level is 4

saved.

If you do not use your eBike for several weeks, re-

move the on-board computer from its holder. Store

the onboard computer in a dry environment at room

temperature. Regularly recharge the on-board com-

puter’s battery pack.

Manual44

Setting the Assistance Level

On the operating unit you can set how much the 10

eBike drive assists you while pedalling. The assis-

tance level can be changed at any time, even while

cycling.

Note: For individual versions, it is possible that the

assistance level is pre-set and cannot be changed. It

is also possible that less assistance levels are avail-

able for selection than listed here.

The following assistance levels (max.) are available:

– “OFF”: The motor assistance is switched o, and

the eBike can be moved as a normal bicycle only by

pedalling. The push assistance cannot be activated

in this assistance level.

– “ECO”: Eective assistance at maximum eciency

for maximum cruising range

– : Uniform assistance, for touring with long “TOUR”

cruising range

– : Powerful assistance for sportive riding “SPORT”

o road as well as for urban trac

– : Maximum assistance, supporting high-“TURBO”

est cadence for sportive riding

To increase the assistance level, press the “+” 13

button on the operating unit until the desired assis-

tance level appears inthe display b. To decrease the

assistance level, press the

button “–” 12.

The requested motor output is displayed in indica-

tor a. The maximum motor output depends on the

selected assistance level.

When the on-board computer is removed from the

holder , the last indicated assistance level is stored; 4

the motor-output indicator remains empty.a

Switching the Push-assistance mode On/O

The push-assistance feature makes it easier to push

the eBike. The speed in this function depends on the

set gear and cannot exceed 6 km/h (max.). The lower

the set gear, the lower the speed in the push-assis-

tance function (at full output).

To activate the push-assistance function, press and

hold the “WALK” 14 button on the operating unit.

The eBike’s drive is activated.

Note: The push assistance cannot be activated in the

“OFF” assistance level.

The push assistance is if one of the fol-switched o

lowing occurs:

– you release the “WALK” 14 button,

– the wheels of the eBike are blocked (e.g. by actuat-

ing the brakes or impacting against an obstacle),

– the speed exceeds 6 km/h.

Back-pedalling function (optional)

For bikes with back-pedalling function, the pedals

rotate when the push aid is switched on. If the rotat-

ing pedals are blocked, the push aid switches o.

Switching bike lights on/o

In the model in which the lighting is powered by

the eBike system, the front and rear lights can be

switched on and o at the same time via the on-

board computer with button 2.

When the lighting is switched on “Lights on” ap-

pears and when the lighting is switched o “Lights

o” appears for approx. 1 s in text indication d. The

lighting symbol is displayed when the light is on. c

Switching the bike light on and o has no eect on

the back lighting of the display.

Displays and congurations of the on-board

computer

Speed and Distance Indication

The s always displays the current peed indication f

speed. The following functions are available in the

function indication (combination of text indication

d e and value indication ):

– “Clock”: Current time

– : Maximum speed achieved since the “Max. speed”

last reset

– “Avg. speed”: Average speed achieved since the

last reset

– “Trip time”: Trip time since the last reset

The push-assistance function may only be used

when pushing the eBike. Danger of injury when the

wheels of the eBike do not have ground contact while

using the pushassistance function.

Manual46

– : Estimated range of the available battery- “Range”

pack charge (for constant conditions such as assis-

tance level, route prole, etc.)

– “Odometer”: Display of the total distance travelled

with the eBike (cannot be reset)

– “Trip distance”: Distance covered since the last

reset

To switch between display functions, press button

“i” 1 on the on-board computer or button “i” 11

on the operating unit repeatedly until the required

function is displayed.

To reset “Trip distance”, “Trip time” and “Avg.

speed”, switch to any of the three functions and

then press and hold the button until the “RESET” 6

indication is set to zero. This also resets the values of

the other two functions.

To reset “Max. speed”,the switch to this function

and then press and hold the “RESET” 6button until

the indication is set to zero.

To reset “Range”, switch to this function and then

press the “RESET” 6 button until the display is reset

to the value of the factory setting.

If the on-board computer is removed from the

holder , all values of the features are saved and can 4

still be displayed.

Displaying/Adapting Basic Settings

The basic settings can be displayed and changed

regardless of whether the on-board computer is

inserted in the holder or not. Some settings are 4

visible and changeable only when the operating

computer is inserted. Some menu items may be

missing depending on the equipment of your eBike.

To access the basic settings menu, press and hold

the “RESET” 6 1button and the “i” button until

“Conguration” is displayed in text indication d.

To switch between the basic settings, press button

“i” 1 on the on-board computer repeatedly until the

required basic setting is displayed. If the on-board

computer is inserted in the holder you can also 4,

press button on the operating unit.“i” 11

To change the basic settings, press the On/O but-

ton next to indication5 “–” to reduce or scroll down,

or the lighting button next to indication 2 “+” to

increase or scroll up.

If the on-board computer is inserted in the holder

4 “–” 12 , it is also possible to change using buttons

and “+” 13 on the operating unit.

To exit the function and save a changed setting,

press the button for 3 s.“RESET” 6

The following basic settings are available:

– The current time can be set here. “– Clock +”:

Pressing and holding the setting buttons fast-for-

wards the setting speed.

– “– Wheel circum. +”: You can change this value

pre-set by the manufacturer by ± 5 %. This menu

item is displayed only when the on-board computer

is in the holder.

– : You can change the language of the “– English +”

text indications. You can choose between German,

English, French, Spanish, Italian, Portuguese, Swed-

ish, Dutch and Danish.

– : The speed and distance can be “– Unit km/mi +”

displayed either in kilometres or miles.

– “– Time format +”: The time can be displayed

either in the 12 hour or 24 hour format.

– You can switch the indi-“– Shift recom. on/o +”:

cation of a shift recommendation on and o.

– “Power-on hours”: Indicates the total travel dura-

tion with the eBike (not changeable).

– “Displ. vx.x.x.x”: This is the software version of the

display.

– This is the software version of the “DU vx.x.x.x”:

drive unit. This menu item is displayed only when

the on-board computer is in the holder.

– This is the serial number of the “DU # xxxxxxxxx”:

drive unit. This menu item is displayed only when

the on-board computer is in the holder.

– “ Service MM/YYYY”: This menu item is displayed

when the bike manufacturer has set a xed service

appointment.

– “ Serv. xx km/mi”:This menu item is displayed

when the bike manufacturer has set a xed ser-

vice appointment after a certain mileage has been

reached.

– : This is the software version of the “Bat. vx.x.x.x”

battery pack. This menu item is displayed only when

the on-board computer is in the holder.

– “Gear vx.x.x.x”: This is the software version of the

automatic transmission. This menu item is displayed

only when the on-board computer is in the holder.

This menu item is displayed only in conjunction with

an automatic transmission.

Manual48

Power Supply of External Devices via USB

Connection

With the USB connection, it is possible to operate

and charge most devices whose power supply is

possible via USB (e.g., various mobile phones).

Prerequisite for charging is that the on-board com-

puter and a suciently charged battery pack are

inserted in the eBike.

Open the protective cap 8 of the USB port on the on-

board computer. Connect the USB connection of the

external device to the USB port on the on-board 7

computer using the USB charging cable Micro A –

Micro B (available from your Bosch eBike dealer).

Once the consumer has been disconnected, the USB

connection must be sealed again carefully with the

protective cap .8

Notes on Riding with the eBike System

When does the eBike Drive Unit Operate?

The eBike drive unit assists you when riding, as long

as you step into the pedals. Without pedaling, there

is no assistance. The motor output always depends

on the amount of your pedaling power.

When applying less pedaling power, the assistance

or support will be lower than when applying a lot

of pedaling power. This applies independent of the

assistance Level.

The eBike drive automatically switches o at speeds

in excess of 25 km/h. When the speed falls below 25

km/h, the drive is automatically available again.

An exception applies to the push-assistance func-

tion, in which the eBike can be pushed at low speed

without pedalling. The pedals may also rotate when

the push assistance is used.

The eBike can also be ridden as a normal bicycle

without assistance at any time, by either switching

o the eBike system or setting the assistance level

to “OFF”. The same applies when the battery pack is

empty.

A USB connection is not a waterproof plug-in

connection. When riding in the rain, an external de-

vice must not be connected and the USB connection

must be completely sealed with the

protective cap 8.

Manual50

Careful Handling of the eBike

Please observe the operating and storage tem-

peratures of the eBike components. Protect the

drive unit, on-board computer and battery against

extreme temperatures (e.g. from intense sunlight

without adequate ventilation). The components

(especially the battery pack) can become damaged

through extreme temperatures.

Maintenance and Service

Maintenance and Cleaning

Keep all components of your eBike clean, especially

the battery-pack contacts and corresponding holder

contacts. Clean them carefully with a soft, damp

cloth.

All components including the drive unit may not be

immersed in water or cleaned with a high-pressure

cleaner.

Have your eBike undergo a technical inspection at

regular intervals. When the service appointment is

due, the on-board computer will inform you of this

for 4 seconds in the text indication by displaying d

“ Service” after the on-board computer has been

switched on.

The bike manufacturer can base the service appoint-

ment on a mileage and/or a time period.

For service or repairs on the eBike, please refer to an

authorised bicycle dealer.

After-sales Service and Application Service

In case of questions concerning the eBike system

and its components, please refer to an authorised

Bosch eBike dealer. For contact data of authorised

Bosch eBike dealers, please refer to

www.bosch-ebike.com

Transport

The battery packs are subject to the Dangerous

Goods Legislation requirements. Private users can

transport undamaged battery packs by road without

further requirements.

If you carry your eBike outside of your car, e.g. on

a luggage rack, remove the on-board computer and

the eBike battery pack in order to avoid damaging

them.

When being transported by commercial users

or third parties (e.g. air transport or forwarding

agency), special requirements on packaging and

labelling must be observed (e.g. ADR regulations). If

necessary, an expert for hazardous materials can be

consulted when preparing the item for shipping.

Dispatch battery packs only when the housing is un-

damaged. Tape or mask o open contacts and pack

up the battery pack in such a manner that it cannot

move around in the packaging. Inform your parcel

service that the package contains dangerous goods.

Please also observe the possibility of more detailed

national regulations.

In case of questions concerning transport of the bat-

tery packs, please refer to an authorised Bosch eBike

dealer. The Bosch eBike dealers can also provide

suitable tra nsport packaging.

Manual52

4.4.2. Lithium-ion battery pack PowerPack

Safety notes

Read all safety warnings and all instructions. Failure

to follow the warnings and instructions may result in

electric shock, re and/or serious injury.

Remove the battery pack from the eBike before

beginning work (e.g. inspection, repair, assembly,

maintenance, work on the chain, etc.) on the eBike,

transporting it by car or plane, or storing it. Unin-

tentional activation of the eBike system poses a risk of

injury.

Keep the battery pack not being used away from

paper clips, coins, keys, nails, screws or other small

metal objects, that can make a connection from

one terminal to another. Shorting the battery-pack

terminals together may cause burns or a re. For short-

circuiting damage caused in this manner, any and all

warranty claims through Bosch shall be invalid.

Under abusive conditions, liquid may be ejected

from the battery pack. Avoid contact. If contact ac-

cidentally occurs, ush with water. If liquid contacts

eyes, additionally seek medical help. Liquid ejected

from the battery pack may cause skin irritations or

burns.

Battery packs must not be subjected to mechani-

cal impacts. There is a risk that the battery pack will be

damaged causing vapours to escape. The vapours can

irritate the respiratory system. Provide for fresh air and

seek medical attention in case of complaints.

The battery may give o fumes if it becomes

damaged or is used incorrectly. Provide a fresh air

supply and seek medical advice in the event of pain

or discomfort. These fumes may irritate the respira-

tory tract.

Protect the battery against heat (e.g. prolonged

sun exposure) and re and from being submerged

in water. Do not store or operate the battery near

hot or ammable objects. There is a risk of explosion.

Charge the battery pack only with original Bosch

battery chargers. When using non-original Bosch

chargers, the danger of re cannot be excluded.

Do not open the battery pack. Danger of short-

circuiting. Opening the battery pack voids any and all

warranty claims.

Use the battery pack only together with eBikes

that have an original Bosch eBike drive system. This

is the only way to protect the battery pack against dan-

gerous overload.

Use only original Bosch battery packs approved

for your eBike by the manufacturer. Using other bat

tery packs can lead to injuries and pose a re hazard.

When using other battery packs, Bosch shall not as-

sume any liability and warranty.

Read the safety warnings and instructions in the

operating instructions of the charger and the drive

unit / onboard computer as well as in the operating

instructions of your eBike.

Keep the battery pack out of reach of children.

Manual54

Product description

These images show the PowerPack. Any number or

image reference made in this chapter will refer to

these images.

Product features (see page 54)

The numbering of the product features refers to the

illustrations on the graphics pages. All representa-

tions of bike components, with exception of the

battery packs and their holders, are schematic and

can deviate from your eBike.

A1 Holder of the rack-type battery pack

A2 Rack-type battery pack

A3 Operation and charge-control indicator

A4 On/O button

A5 Key of the battery pack lock

A6 Battery-pack lock

A7 Upper holder of the standard battery pack

A8 Standard battery pack

A9 Bottom holder of the standard battery pack

C1 Battery charger

C6 Socket for charge connector

C7 Charge socket cover

Assembly

Checking the Battery Pack Before Using for the

First Time

Check the battery pack before charging it or using it

with your eBike for the rst time.

For this, press the On/O button to switch on the A4

battery pack. When no LED of the charge-control

indicator lights up, the battery pack may be dam-A3

aged.

When at least one, but not all LEDs of the charge-

control indicator is lit, then fully charge the bat-A3

tery pack before using for the rst time.

Place down the battery pack only on clean sur-

faces. In particular, avoid soiling the charge socket

and the contacts, e. g. by means of sand or soil.

Do not attempt to charge or use a damaged bat-

tery pack. Please refer to an authorised Bosch eBike

dealer. i

Especificaciones del producto

Marca:	Urban Arrow
Categoría:	Bicicleta
Modelo:	Cargo L

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